London & Quadrant Housing Trust (L&Q) (202321012)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202348214)
The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.
Notting Hill Genesis (NHG) (202214960)
The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.
Origin Housing Limited (202402900)
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a temporary move. We have also considered the landlord’s complaint handling.
Royal Borough of Kingston Upon Thames (202422490)
The complaint is about the landlord’s handling of a gas safety inspection.
Saffron Housing Trust Limited (202321028)
The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen
Southern Housing (202423862)
The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint.
Birmingham City Council (202331908)
This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the landlord breached data protection regulations (GDPR) by disclosing personal information to a neighbour who was employed by it.
Calico Homes Limited (202323515)
The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. Reports of bad language by a call handler during a telephone call. Support needs while he was a resident. Concerns about universal credit (UC) and Housing Benefit (HB). Requests for support when trying to move. Formal complaint.
Clarion Housing Association Limited (202425929)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs to the electrics and front door. Communication with the resident.