Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Octavia Housing (202405592)

The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The landlord’s response to reports of damp and mould. The landlord's response to reports of nuisance from the adjacent nursery including children playing in the garden, inappropriate storage of waste, and screws protruding through the fence. The landlord’s decision to rent the premises next door to the nursery, in the first instance. The landlord's decision that the nursery had the right to use a fenced off area as a garden for their children. The landlord’s handling of the complaint.

Aster Group Limited (202341575)

The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.

Birmingham City Council (202453351)

The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202338359)

The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.

South Derbyshire District Council (202425889)

The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.