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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (NHG) (202324857)

The complaint is about: The landlord’s handling of the resident’s reports that her mobility scooter had been stolen and her request for compensation. The landlord’s handling of the resident’s concerns about building repairs, cleaning and service charge costs. The landlord’s handling of the resident’s reports of a pest infestation . The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s concerns about changes in housing officers and lack of communication. The landlord’s handling of the resident’s complaint.

One Vision Housing Limited (202319366)

The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. The Ombudsman has also investigated the landlord’s complaint handling.

Sovereign Network Homes (202306022)

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct and communication from the landlord’s call centre. The associated complaint.

Calico Homes Limited (202223644)

The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered the landlord’s complaint handling.

Citizen Housing (202322769)

The complaint is about the landlord’s handling of reports of issues with the resident’s living room light switch .

Clarion Housing Association Limited (202410568)

This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen floor, repairs to the front door and damage to walls in the communal area. The associated complaint.

Housing 21 (202216267)

The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated complaint.