Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Barking and Dagenham Council (202108003)

The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or afterwards.

Camden Council (202010798)

The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to offer the resident a permanent move while repairs were taking place.

London & Quadrant Housing Trust (202005403)

The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be rehoused. The resident’s reports of damp and mould at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Newham Council (202012229)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour. 

Paragon Asra Housing Limited (202110918)

The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The resident’s request for bathroom repairs or improvements (specifically, storage).

Sanctuary Housing Association (202015195)

The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the resident’s queries about the service charge account. Complaint handling.