Hornsey Housing Trust Limited (202014795)
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Newham Council (202126549)
The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.
Notting Hill Genesis (202112545)
This complaint is about the landlord’s handling of the sale of the resident’s property.
Nottingham City Homes Registered Provider Limited (202126630)
The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about its customer service.
Orbit Housing Association Limited (201813089)
The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling.
Reading Borough Council (202108870)
The complaint is about the landlord’s handling of adaptations to the property.
Ashford Borough Council (202112658)
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
Hyde Housing Association Limited (202115651)
This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.
Kirklees Council (202016387)
The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.
London & Quadrant Housing Trust (202121043)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.