We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak in February 2021. Handling of the resident’s reports of a repair to the boiler in October 2020. Handling of the resident’s reports of condensation issues in the loft. Complaint handling.
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe house regarding her reports of anti-social behaviour regarding her request for a property transfer the related complaint
The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.
The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the resident remove a fence at his property; complaints handling.
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.
The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.
The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’.
The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.