Tower Hamlets Homes (202102916)
The complaint is about: The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) and noise reports. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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EMH Housing and Regeneration Limited (202112835)
This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living room; drainage repairs reported by the resident; the resident’s reports of window and door repairs needed to improve his security; the resident’s concerns about high electricity charges.
Leeds City Council (202116723)
The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.
Tower Hamlets Homes (202122790)
The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his property.
London & Quadrant Housing Trust (202118898)
The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.
Islington Council (202200850)
The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare check. Information held on file The landlord’s complaint handling.
London & Quadrant Housing Trust (202122952)
The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
Sanctuary Housing Association (202100264)
The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.
South Tyneside Council (202124095)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.
Wandle Housing Association Limited (202012550)
The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion that his property was illegal and in breach of the Decent Homes Standard, the Building Act 1984, and unsafe in accordance with the Housing Health and Safety Rating System (HHSRS). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.