Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having sustained an injury, which she attributes to the presence of the scaffolding.
The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.
The complaint is about the landlords handling of the resident’s request for a fence.
The complaint refers to: The landlord’s handling of the resident’s staircasing application, The landlord’s handling of the associated complaint.
The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her benefits, with the landlord having informed the Department of Work and Pensions (DWP) that rent money is owed.
The complaint is about the landlord’s response to the resident’s reports about:
The complaint is about: The landlord’s offer of redress in relation to the repairs service it provided to the resident between 2015 and 2017. The landlord’s response to remove rent arrears on the resident’s rent account. The landlord’s response to the resident’s request for a management move. The landlord’s complaint handling.
The complaint is about: The landlord's handling of the resident’s reports of antisocial behaviour (ASB). The resident’s request for a housing transfer.
REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.