Metropolitan Thames Valley Housing (202105791)
The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Network Homes Limited (202103037)
The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. the landlord’s response to the resident’s request for compensation for damage that was caused to his car. The landlord’s conclusion that it was not liable for the damage caused to the resident’s car.
Optivo (202110229)
The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.
Orbit Group Limited (202006952)
REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southwark Council (202016835)
The complaint concerns the landlord’s response to reports of:
The Guinness Partnership Limited (202014482)
The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his vehicle. The landlord’s complaints handling has also been investigated.
Camden Council (202016856)
This complaint is about:
Red Kite Community Housing Limited (202011737)
The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct. The time given to collect possessions from the property.
Rosebery Housing Association Limited (202114373)
The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
Anchor Hanover Group (202100002)
The complaint concerns how the landlord administered the resident’s rent account.