Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Charnwood Borough Council (202111440)

The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to board up the windows and the quality of these works. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Citizen Housing (202125268)

The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the damage this caused. The resident’s reports of anti-social behaviour (ASB). The associated formal complaint.

Croydon Churches Housing Association Limited (202006660)

The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light. Handling of the resident’s complaint and its offer of compensation.

Metropolitan Thames Valley Housing (202201003)

The complaint is about the landlord’s handling of remedial repairs following a leak.

Two Rivers Housing (202127014)

The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues in the property.

Vivid Housing Limited (202124450)

The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.

Clarion Housing Association Limited (202117113)

The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.

Islington Council (202016425)

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

Shepherds Bush Housing Association Limited (202107472)

The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.

Vivid Housing Limited (202125975)

The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical repairs in the property. The resident’s reports of damp and mould in the property. The associated complaint.