Beyond Housing Limited (202209518)
The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Brighton and Hove City Council (202208056)
The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation following a leak to the property. The landlord’s complaint handling.
Bromford Housing Group Limited (202200247)
The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front and rear doors to the property. Reported repairs. Complaint handling.
Cheshire Peaks & Plains Housing Trust (202216157)
The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden.
Clarion Housing Association Limited (201909272)
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
Clarion Housing Association Limited (202112818)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.
Cornerstone Housing Limited (202126945)
The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to use CCTV.
East Devon District Council (202120868)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The Ombudsman has also investigated the landlord’s complaint handling.
ForHousing Limited (202202552)
The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the associated repairs. The landlord’s response to the residents’ reports of damaged personal belongings. The landlord’s complaint handling.
Hammersmith and Fulham Council (202128358)
The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated repairs. The associated complaint. The record keeping.