We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Lambeth Council (202127410)

The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom.

Peabody Trust (202015259)

  REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Lambeth Council (202215187)

The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling of the associated complaint.

London Borough of Newham (202210355)

The complaint is about:  The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.

The Riverside Group Limited (202121237)

The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due to the condition of his bathroom floor. The landlord’s record keeping.