We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment (PPE) when completing an inspection. Reports about the conduct of its operatives. Concerns about fibreglass in the property and the impact on his health. Concerns that the conduct of the landlord’s operatives amounted to disability discrimination. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for compensation for damaged belongings. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.
The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint.
The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling.
The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out to remedy this. The landlord's handling of internal repairs to the property required to rectify damage caused by the water ingress. The landlord’s handling of the resident’s complaint.
REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated complaint.
The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window screen by roof tiles that fell during a storm. Request for repairs to the roof following the storm. Associated complaint.