We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of anti-social behaviour (ASB). The resident’s subject access request (SAR).
The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.
The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle.
This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.
REPORT COMPLAINT 202100661 Stockport Homes Limited 15 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in […]
The complaint is about: The landlord’s offer of compensation in relation to the replacement of the kitchen. The handling of the associated formal complaint.
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.
The complaint is about the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to the resident’s request for a new radiator; complaints handling.