The Guinness Partnership Limited (202218205)
The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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West Kent Housing Association (202220036)
The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting.
Wolverhampton City Council (202203703)
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
London Borough of Hackney (202215518)
The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint.
Notting Hill Genesis (NHG) (202201499)
The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the procedure for visitor’s access to his property The landlord's complaint handling
Hammersmith and Fulham Council (202219285)
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
Settle Group (202212167)
The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.
The Community Housing Group Limited (202211038)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Audley Group Ltd (202124632)
The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior to purchase. The landlord's handling of the resident’s reports of defects to his property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202108928)
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.