We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the repairs and request for compensation. The landlord’s response to the resident’s request for reimbursement for a private plumbing bill from 2019. The action taken by the landlord to recover rent arrears. The landlord’s complaints handling.
The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.
The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating and hot water at the start of his tenancy and the level of compensation offered. The landlord’s handling of the associated complaint and its record keeping.
The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.
The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her property was not being maintained regularly by the landlord.
The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s response to the resident’s reports about the conduct of a member of the landlord’s staff. The landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the communal lift.
The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.