Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Thames Valley Housing Association Limited (202106528)

The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling of the option for a ‘deed of covenant’ to transfer the service charge payments directly to the management company. The landlord’s communication and complaints handling.

Southwark Council (202125127)

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.

Vivid Housing Limited (202014652)

The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.

Wiltshire Council (202108732)

The complaint is about The level of service charge demanded by the landlord following a roof repair.  The landlord’s response to the leaseholder’s report of a broken roof tile.