Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. Repairs to the electric garage door and leak into the garage. Window repairs. Repairs to kitchen. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of repairs, damp and mould, and a pest infestation. Concerns regarding charges for repairs. Requests for reasonable adjustments.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall area and a side gate.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of service charge accounts and interest on the account. A request for a full statement of account since 2012. The landlord’s handling of the resident’s request for information about major refurbishment works (“major works”), particularly: The level of charges. The provision of documents in a digital format. The landlord’s handling of the resident’s complaints, particularly: Complaints about major works made in 2020, 2021 and 2022. A complaint raised in June 2023.
The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .
The complaint is about the landlord’s handling of repairs to the resident’s windows.
The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties in 2017. Rent arrears due to the landlord’s failure to pay him compensation from a disrepair claim. Damp and mould and outstanding repairs. We have also considered the landlord’s handling of the resident’s related complaint.