London Borough of Islington (202421585)
The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Lambeth (202223933)
REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Lambeth (202225033)
The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The Ombudsman has also investigated the landlord’s: Handling of the complaint. Record keeping.
London Borough of Waltham Forest (202436925)
The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his reports that repairs were not initially carried out. The landlord’s response to the resident’s concerns about the advice he was given by the landlord.
One Vision Housing Limited (202310840)
The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property.
Platform Housing Group Limited (202410878)
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request for the kitchen to be replaced. Concerns about the communication method used by the landlord . Reports about the condition of the kitchen flooring. We have also considered the landlord’s handling of the associated complaints.
Platform Housing Group Limited (202411497)
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request for the kitchen to be replaced. Concerns about the communication method used by the landlord . Reports about the condition of the kitchen flooring. We have also considered the landlord’s handling of the associated complaints.
The Guinness Partnership Limited (202425512)
The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of damp and mould.
Torus62 Limited (202325717)
The complaint is about the landlord’s response to the resident’s: reports of a rat infestation. complaint . This report has also assessed the landlord’s record keeping.
Abri Group Limited (202321477)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. We have also considered the landlord’s complaint handling.