London & Quadrant Housing Trust (L&Q) (202313842)
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202325715)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.
Metropolitan Thames Valley Housing (MTV) (202226156)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint.
Midland Heart Limited (202327318)
The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff conduct.
Newlon Housing Trust (202225139)
The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202340097)
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. associated complaint.
One Housing Group Limited (202310823)
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
One Housing Group Limited (202316616)
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
Orbit Group Limited (202300902)
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202317725)
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.