We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.
This complaint is about the landlord’s response to the resident’s reports of rats at her property.
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.
The complaint is about the landlord’s response to a break-in at the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint.