Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Cornwall Council (202216451)

The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.

Futures Housing Group Limited (202113588)

The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.

Acis Group Limited (202009656)

The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .

Arhag Housing Association Limited (202200702)

The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202123583)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.