Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Clarion Housing Association Limited (202201201)

The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.

Great Places Housing Association (202207174)

The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.

Guinness Housing Association Limited (202216793)

The complaint is about the landlord’s response to the resident’s report of staff misconduct.

Hammersmith and Fulham Council (202204283)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated complaint, including the amount of compensation offered.

Hammersmith and Fulham Council (202213507)

The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (201915363)

The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint.

Settle Group (202211439)

The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.

The Riverside Group Limited (202116185)

The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.

Trent & Dove Housing Limited (202127701)

The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.

Westminster City Council (202121186)

The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The landlord’s regard to the resident’s vulnerabilities. The landlord's record keeping.