Poplar Housing And Regeneration Community Association Limited (202204748)
The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202113836)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202118562)
The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building.
Gentoo Group Limited (202128308)
The complaint is about the tone, content and language used in correspondence the residents received from the landlord.
Home Group Limited (202123009)
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the resident’s complaint.
Newlon Housing Trust (202116050)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards.
Wiltshire Council (202118464)
The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social behaviour. The landlord’s decision to charge the resident a full month’s rent while offering no reimbursement for her decorating costs. The landlord’s complaint handling.
Clarion Housing Association Limited (202123838)
The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202127428)
The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of an immersion heater switch.
Habinteg Housing Association Limited (202123375)
The complaint is about the landlord’s response to the resident’s reports about: a text sent about a repair. the removal of a washing line. anti-social behaviour (ASB). complaint handling.