One Manchester Limited (202123151)
The complaint is about the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs undertaken.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202016267)
The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint.
Southwark Council (202122934)
The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.
Westminster City Council (202125720)
The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions.
Bolton at Home Limited (202126641)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.
Grand Union Housing Group Limited (202212586)
The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.
Lambeth Council (202204833)
The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.
Metropolitan Thames Valley Housing (202210199)
The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s handling of the associated complaint.
Basildon Borough Council (202204250)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.
One Vision Housing Limited (202213153)
The complaint is about the landlord’s response to: Reports of overgrown trees in the neighbour’s garden. Request to repair damage to the resident’s shed and decking.