We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end of her driveway. Communication with the resident and her husband in dealing with this matter.
The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement for damage to his personal items due to the leak. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service charges and the length of time scaffolding was in place. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden fence.
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; request for a move. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.
This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.