We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.
The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a communal area.
The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s complaints handling has also been investigated.
This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door replacements throughout the property and skirting board replacement in the hall and kitchen. The landlord’s handling of the resident’s radiator replacement request. The landlord’s response to the resident’s reports of asbestos concerns at the property. Communications and complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. Fire safety. Delays in completing repair works following leaks at the property. The landlord’s complaints handling has also been investigated.
The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The complaint is about the landlord’s: Response to the resident’s reports of damaged fences. Handling of the associated complaint.