We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint relates to: The landlords handling of the flooring repairs. The landlords handling of the resident’s request for the installation of an accessible kitchen. The landlord forcing entry to the property and changing the locks. The landlord’s record keeping. The landlord’s complaint handling and the level of compensation offered.
The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. The Ombudsman has also considered the landlords complaint handling.
The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.
The complaint is about: the standard of grounds maintenance; and the associated complaint.
The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.
The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of the resident’s property.
The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.
The complaint is about: The landlord’s handling of reports of damp and mould at the property. The landlord’s complaint management.