We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.
This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in the bathroom. the related complaint
The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.
This complaint is about the landlord’s handling of the sale of the resident’s property.
The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about its customer service.
The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling.
The complaint is about the landlord’s handling of adaptations to the property.