Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request for a mutual exchange. handling of the associated complaint.
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the presence of asbestos in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint.
The complaint is about the landlord’s response to the resident’s reports of rodents in the property.
The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s decision to undertake tenancy enforcement action. The Ombudsman has also considered the handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s allegations of hate crimes.
The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.