London & Quadrant Housing Trust (202016813)
The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Abri Group Limited (202007568)
The complaint is about: The landlord’s response to the resident’s concerns about defects in her property. The landlord’s complaint handling.
Catalyst Housing Limited (202011651)
The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process.
Derwent Housing Association Limited (202015548)
This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.
Guinness Housing Association Limited (202109934)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB).
Metropolitan Housing Trust Limited (202010483)
The complaint is about the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at the property. Response to the resident’s reports of repairs required at the property following the installation of the communal fire alarm. Decision to include charges for the maintenance of the communal fire alarm in the service charge. Complaints handling.
Norwich City Council (201914385)
This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.
One Vision Housing Limited (202005637)
The complaint is about: The conduct of a member of the landlord’s staff during a phone call on 24 August 2020. The landlord’s communication with the resident about her reports of issues with her neighbours.
Sanctuary Affordable Housing Limited (201914180)
The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered to the resident. The landlord’s complaint handling, including delays in responses.
The Riverside Group Limited (202102149)
The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.