We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports about: outstanding repairs required to her taps; damp and mould in the bathroom. The report will also consider the landlord’s complaints handling.
The complaint is about the time taken to repair a damaged drain in the resident’s garden.
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request for a replacement bathroom.
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.
The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's management of repairs to the resident’s heating system.
The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the property’s bathroom. The installation of the walk-in shower.
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to suitability concerns about the property.