We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports that the landlord has been biased in favour of the alleged perpetrator. The landlord’s complaint handling. The landlord’s communication and record keeping has also been considered.
The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the resident’s reports of a leaking and defective waste pipe. complaint handling.
The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced.
The complaint concerns: The landlord’s handling of data sent to it by the resident which was shared without the resident’s consent. The landlord’s handling to the resident’s reporting of the neighbour’s dog barking. This report has also considered the landlord’s record keeping and complaints handling.
The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.
The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent account queries; and. the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The resident has also complained that her neighbour was re-housed despite being a perpetrator of ASB. The Ombudsman has also considered the landlord’s: Complaint handling and; Record keeping.
The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts.
The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost of replacing personal belongings damaged as a result of the flash flooding. response to the resident’s request for a rent rebate for the period when she was not able to occupy the property following the flood. response to the resident’s request that the landlord replaces the floor tiling in her property. complaints handling.