We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: - The installation of a new kitchen at the resident’s property. The conduct of members of the landlord’s staff and its contractors. The resident’s complaint and request for compensation.
The complaint is about: The landlord’s handling of the repair of a leak and remedial works required, including costs incurred by the resident.
The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the property. Complaint handling. Record keeping.
The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the garden of the property. The shower at the property.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns about its housing officers.
The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.
The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the radiators Damp and mould External garden works
The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks from the property above. Complaint handling.