Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Saxon Weald (202122081)

The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced.

Southern Housing Group Limited (202211508)

The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.

Southwark Council (202121132)

The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.

Stonewater Limited (202125506)

The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint.

The Guinness Partnership Limited (202203314)

The complaint is about the landlord’s handling of rent arrears accrued at a previous address.

The Industrial Dwellings Society (1885) Limited (202128513)

The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping.

The Riverside Group Limited (202111905)

The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling.

Trent & Dove Housing Limited (202211211)

The complaint is about the landlord’s handling of a shared ownership application.

Wandle Housing Association Limited (202009248)

The complaint is about the landlord’s handling of the resident’s: Requests for repairs to her kitchen cabinet lights. Complaint.

Wandle Housing Association Limited (202125476)

The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. The resident’s complaints.