Stoke-on-Trent City Council (202004616)
The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Teign Housing (202121147)
The complaint is about how the landlord handled the resident’s reports of anti-social behaviour.
The Guinness Partnership Limited (202202467)
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent payment system. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202210209)
The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that the skirting repair had been outstanding for five years; the resident’s view that the landlord discriminated against him; and the landlord’s handing of the complaint.
The Riverside Group Limited (202206444)
The complaint is about: The landlord’s handling of the resident’s noise reports. The landlord’s complaint handling.
Birmingham City Council (202210292)
The complaint is about the landlord’s response to the resident’s request for repairs to internal walls.
Clarion Housing Association Limited (202122624)
The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal complaint into this matter.
Clarion Housing Association Limited (202208917)
The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered.
Habinteg Housing Association Limited (202124509)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.
Hammersmith and Fulham Council (202106760)
The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The report also examines: the landlord’s record keeping. the landlord’s consideration of the resident’s vulnerabilities.