Platform Housing Group Limited (202218151)
The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to his home; associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202107807)
The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage caused. Request for a service charge refund due to lack of service. Request for compensation relating to boiler damage/new boiler. The Ombudsman has also investigated the landlord’s complaints handling.
Abri Group Limited (202120406)
The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be installed in the area. The landlord’s handling of reported repairs to the resident’s windows. The landlord’s response to the resident’s concerns about the conduct of one of its staff. The landlord’s complaints handling.
Acis Group Limited (202119678)
The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start of the tenancy. handling of repairs to the resident’s property. handling of roof repairs to the resident’s property. complaints handling.
Aster Group Limited (202115659)
The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity charges relating to bollard lights.
Birmingham City Council (202204184)
The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to keep the resident within his property during internal painting works.
Christian Action (Enfield) Housing Association Limited (202211405)
The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.
Clarion Housing Association Limited (202122599)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint.
Estuary Housing Association Limited (202017245)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202221371)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.