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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint handling.
The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint and its response to the resident’s concerns about staff conduct. The Service has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports about the cleaning of communal areas. Reports about a roof leak. Requests for a conifer to be cut back. Requests for compensation payments. Complaints. It is also about the landlord’s decision to apply contact restrictions.
The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of alleged antisocial behaviour (ASB) and hate crime by his neighbours, including the resident’s concerns of discrimination by the landlord. Handling of counter allegations about the resident’s alleged ASB. Handling of his rent account including its response to the resident’s request for reimbursement of court fees. Response to the resident’s reports of poor ground maintenance. Complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to be moved to supported housing. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s window repairs. The complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of counter allegations made against the resident by the neighbour. Complaint handling.