Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Anchor Hanover Group (202208627)

The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.

East Devon District Council (202210793)

The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.

Hightown Housing Association Limited (202107538)

The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.

Notting Hill Genesis (202207986)

The complaint is about: The landlord’s handling of repairs to the drainage system at the resident’s property. The landlord’s response to the resident’s request to be reimbursed for the costs she had incurred.

Raven Housing Trust Limited (201914079)

The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.