Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
The complaint concerns how the landlord administered the resident’s rent account.
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s handling of repairs at these properties. Damage caused to the resident’s belongings that they state was caused by damp and mould. The overall service provided by the council and the conduct of its contractors.
The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident states rendered it uninhabitable. That the resident’s housing requests have been handled poorly. That the condition of the property and handling of the resident’s housing requests has had an adverse affect on their health and the health of their family.
The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice infestation in the block.
The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the police to investigate the theft.
The complaint is about the landlord's handling of the resident’s: