Sanctuary Housing Association (202417848)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Abri Group Limited (202428388)
The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs
Clarion Housing Association Limited (202307308)
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202419385)
REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (202323748)
The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose of its housing stock. Response to the resident’s request to be added to its rehousing list. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202326085)
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
London & Quadrant Housing Trust (L&Q) (202316861)
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202330453)
The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.
London Borough of Lambeth (202336003)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
Platform Housing Group Limited (202326331)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.