We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The landlord delayed in providing its stage 2 panel report; however, this was due to the panel needing more information from the resident. It also kept the resident updated about when to expect the report.
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Decision Case ID 202335298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a house with a sole use […]
Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background Between May 2022 and November 2022, the resident reported […]
Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported a leak in July 2024. […]
The landlord did not recognise an expression of dissatisfaction in June 2024. When it finally logged a complaint in April 2025, it delayed acknowledgment and then delayed the stage 1 response. Despite a Complaint Handling Failure Order (CHFO) issued by us, the landlord has not shown that it issued a stage 2 response to the resident. Therefore, the complaints process appears incomplete.
Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported that someone was […]
Decision Case ID 202348401 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident says he lives with […]
Decision Case ID 202407614 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 February 2026 Background On 11 April 2024 the landlord told the resident about new rent […]
Decision Case ID 202442863 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 February 2026 Background In September 2024, the landlord sent the resident the actual […]