Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the bathroom and damage to the wet room below. Repairs to the back door lock. This Service has also investigated the landlord’s complaint handling
The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal areas.
The complaint is about the landlord’s handling of: repairs to the heating, windows and loft insulation at the property. the complaint. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This Service has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a copy of an acceptable behaviour agreement (ABA). the resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Reports of outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. The process of temporarily rehousing the resident. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, and communal lift. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the landlord’s record keeping.
The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the remedial works. The landlord’s response to her request for it to install a shower. The landlord’s handling of her complaint.