Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Dudley Metropolitan Borough Council (202408145)

  Decision Case ID 202408145 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The resident moved into the property […]

Haringey London Borough Council (202404084)

  Decision Case ID 202404084 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 March 2026 Background The resident lives in a flat. In […]

London & Quadrant Housing Trust (202436718)

  Decision Case ID 202436718 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident complained to the landlord in October 2024 […]

London & Quadrant Housing Trust (202450079)

  Decision Case ID 202450079 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident was unhappy with the replacement front door […]

London & Quadrant Housing Trust (202500435)

   Decision Case ID 202500435 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In July 2024 the resident complained the landlord had […]

London & Quadrant Housing Trust (202340712)

Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a second floor flat and […]

London Borough of Barking and Dagenham (202334788)

  Decision Case ID 202334788 Decision type Jurisdiction Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 16 March 2026 Background On 8 October 2023, […]

London Borough of Lambeth (202424767)

The landlord delayed at both stages of its complaints process. While it acknowledged its delay at stage 1 it delayed again at stage 2 and did not provide any remedies.

London Borough of Lewisham (202502695)

  Decision Case ID 202502695 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background In January 2025 the landlord carried […]

London Borough of Tower Hamlets (202420983)

  Decision Case ID 202420983 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 16 March 2026 Background The resident lives in a […]