Derby City Council (202124724)
The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Inquilab Housing Association Limited (202108931)
The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.
Lambeth Council (202115695)
The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.
Norwich City Council (202122852)
The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.
Orwell Housing Association Limited (202120347)
The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.
Peabody Trust (202201602)
The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling.
Places for People Group Limited (202213764)
The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.
Waltham Forest Council (202212014)
The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.
Clarion Housing Association Limited (202106127)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.
Epping Forest District Council (202214043)
The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered.