We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about a communal streetlight not working. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the building. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The landlord’s response to disrepair in the resident’s previous property. The landlord’s response to a tenancy succession/addition complaint. The landlord’s treatment of the resident with unfair council tax and rent arrears accumulated at the resident’s current property and previous 2 properties. The landlord’s handling of recent complaints of further noise nuisance and ASB caused by a new tenant(s) of the flat situated above the resident’s property. This Service has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding fire safety. Reports of flooding within the property. Request for compensation related to personal injury. Reports of anti-social behaviour from an upstairs neighbour. Request for the shared garden to be equally divided. The Ombudsman has also considered the landlord’s complaint handling.
The complains is about the landlord’s: Response to the resident’s reports of repairs in the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace a boundary hedge with a fence. The Ombudsman has also considered the landlord’s complaints handling when considering the complaint.
The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated the landlord’s complaint handling, and level of compensation offered.
The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her bathroom. This report also looks at the landlord’s complaint handling. This report also looks at the landlord’s knowledge and information management.