We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The resident’s rehousing request. The associated complaint handling.
The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of pests. Concerns about an increase in service charges. Reports of issues with its estate management. Associated complaint.
The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom.
The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.
The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns about how a member of staff responded to a medical emergency; reports of residents’ dogs in communal areas without leads. This report will also assess the landlord’s complaint handling.
The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.
The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and reports of high heating costs. The resident’s reports of repairs in the bathroom. The resident’s reports of repairs in the kitchen, and the request for a kitchen replacement. The resident’s reports of repairs to the bedroom window. The Ombudsman will also consider the landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her former property.