Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southwark Council (202414244)

The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. Associated complaint.

Vivid Housing Limited (202342901)

The complaint is about the landlord’s: Response to the resident’s reports of repairs needed upon moving into the property. Response to the resident’s concerns about rent arrears at her previous property. Complaint handling

A2Dominion Housing Group Limited (202333868)

The complaint is about the landlord’s handling of the resident’s:  Concerns about the level of service charges. Request for information about service charges. Concerns about communal repairs. Concerns about communal cleaning. Concerns about the management of anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Amplius Living (202322984)

The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also considered the landlord’s complaint handling.

Birmingham City Council (202327343)

The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated complaint.