We are updating our systems this weekend. You will be unable to submit an online complaint form from Friday 3 April until Monday 6 April.

Normal services will resume on Tuesday 7 April.

Thank you for your patience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Estuary Housing Association Limited (202211445)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.

Livv Housing Group (202113921)

The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports of outstanding repairs to the drainage at the property. This investigation has also considered the landlord’s: Communication; Record keeping and complaint handling.

London Borough of Barking and Dagenham (202210149)

The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of compensation for this. The associated complaint.

Newham Council (202111993)

The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property.

Newham Council (202205617)

The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.

Royal Borough of Kensington and Chelsea (202210570)

The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above property, including the length of time taken and the standard of the redecoration works.

Somerset Council (202115567)

The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos in her home. Allegation about the behaviour of a contractor. Requests for repairs to the bathroom extractor fan and garden gate. Complaint.

Southwark Council (202207291)

The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was responsible for vandalising his kitchen.