London Borough of Barking and Dagenham (202205116)
The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The landlord’s complaint handling has also been investigated.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
London Borough of Ealing (202120786)
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. The associated complaint. The Ombudsman has considered the landlord’s knowledge and information management.
London Borough of Enfield (202215268)
The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202312239)
The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling.
London Borough of Lewisham (202231881)
The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the landlord's complaint handling.
London Borough of Newham (202205387)
The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s reports of a leaking toilet at the property. Handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202201502)
The complaint is about the landlord’s handling of: A management transfer. The resident’s reports about her neighbour’s conduct. The resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
Metropolitan Thames Valley Housing (MTV) (202228710)
The complaint is about the landlord's handling of: The renewal of the resident’s kitchen. The renewal of the resident’s bathroom and WC. The resident’s complaint. The Ombudsman has also considered the landlord’s record-keeping.
Mid Devon District Council (202215292)
The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of the resident’s personal data. The Ombudsman has also considered the landlord’s complaint handling.
North Star Housing Group (202225344)
The landlord’s handling of a reported leak and damp and mould at the resident’s property.