Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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ForHousing Limited (202220869)

The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.

Golding Homes Limited (202219616)

  REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Grand Union Housing Group Limited (202205396)

The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a damp wall in the living room. Damp in the kitchen and bathroom and a bathroom extractor fan. The Ombudsman has also considered the landlord’s record-keeping.

GreenSquareAccord Limited (202302023)

The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line of the property.

Hammersmith and Fulham Council (202202336)

The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman has also considered as part of this investigation.

Haringey London Borough Council (202108819)

The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.