Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

London & Quadrant Housing Trust (L&Q) (202212402)

The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the property. The Ombudsman has also looked at the landlord’s complaint handling.

Midland Heart Limited (202114092)

  REPORT COMPLAINT 202114092 Midland Heart Limited 8 August 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Notting Hill Genesis (NHG) (202213630)

The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge and her request to withhold the increase pending the outcome of its investigation into previous years’ charges. 

Thirteen Housing Group Limited (202204655)

The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.

Harlow District Council (202211041)

The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.