We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202347273 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident told the landlord she had not been given window keys […]
Decision Case ID 202524599 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background The resident reported ongoing antisocial behaviour (ASB) involving a neighbour. The […]
Decision Case ID 202406667 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Leaseholder Date 17 March 2026 Background The resident is a leaseholder of a flat in a building owned […]
Decision Case ID 202501917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident moved into the property in 2016. In February […]
Decision Case ID 202339614 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a bungalow, and land to the rear […]
Decision Case ID 202344711 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The property is a 3-bedroom house […]
Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is unhappy with how the landlord responded to […]
Decision Case ID 202341926 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident experienced noise transfer from the neighbour living […]
Decision Case ID 202339077 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident and her 3 children […]
Decision Case ID 202505643 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 17 March 2026 Background The resident reported that their toilet […]