Metropolitan Thames Valley Housing (MTV) (202227941)
The complaint is about the landlord’s handling of:
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Notting Hill Genesis (NHG) (202308895)
The complaint is about the landlord’s handling of the resident’s reports of: Adaptations required, specifically lockable wheelchair storage and the levelling of the hallway floor. Waste that required collection. The Ombudsman has also considered the landlord’s complaint handling.
Onward Homes Limited (202223253)
The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202214118)
The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response to the resident's reports of antisocial behaviour (ASB) in the block. Handling of the resident's concerns about staff conduct. Complaint handling.
Peabody Trust (202222583)
This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required major works, to the resident’s property. Handling of the resident’s decant, including issues with, and condition of, the decant properties. Response to the resident’s request to be permanently rehoused due to the condition of her property. Response to the resident’s concerns about its use of the electricity at her main residence and her being responsible for paying that bill whilst also paying electricity for her decant property. Handling of the associated complaint.
Southern Housing Group Limited (202215874)
The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for a property transfer. The landlord’s handling of the resident’s complaint.
Sovereign Network Homes (202304408)
The complaint is about:
Waltham Forest Council (202232186)
The complaint is about the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. Complaint handling.
Waverley Borough Council (202300070)
The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint.
A2Dominion Housing Group Limited (202112428)
The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused.