Sovereign Network Homes (202214159)
The complaint is about the landlord’s response to: Reports of antisocial behaviour (ASB) within the block. Items being dumped in the bin store. Concerns about communal cleaning not being completed.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Together Housing Association Limited (202301176)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of reports of issues with drainage to the front and back gardens of the property. The associated complaint handling.
Wandle Housing Association Limited (202217208)
The complaint is about: The landlord's response to a request for windows to be replaced. The landlord's handling of a defective bathroom floor. The landlord’s handling of the complaint.
Abri Group Limited (202230217)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Lewisham Council (202204031)
The complaint is about the landlord’s handling of the resident’s: Reports of threatening behaviour, harassment, and anti-social behaviour (ASB). Request for a priority management transfer and its decision to remove her priority banding from its bidding process. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Sanctuary Housing Association (202209027)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Swindon Borough Council (202109363)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (201907087)
The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202216346)
The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and redecoration. Repair works to the exterior of the resident’s property including pathway and staircase cracks, gutters, cracks to the front of the property, drainage checks and repointing to the brickwork. The associated complaint.
Nottingham City Homes Limited (202121932)
The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in to staff conduct. Handling of reports of issues with poor caretaking. Handling of the complaint including the request for compensation.