We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.
The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman also considered the landlord's complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman has also considered the associated complaint handling as part of this investigation.
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the security deposit.
This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.
The complaint is about the landlord’s handling of the sales process for the resident’s property.
The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact with her neighbours; The landlord’s response to the resident’s request to be removed from the Rehousing Review List (RRL) ; The landlord’s response to the resident’s concerns that she only found out about allegations relating to her daughter when a case came to court; The landlord’s response to the resident’s reports of an overgrown garden in a neighbouring property; The landlord's response to the resident’s reports of anti-social behaviour (ASB); The landlord’s response to the resident’s reports about the behaviour of staff; The landlord’s response to the resident’s reports of outstanding repairs and recommendations following a gas safety report; The landlord’s response to the resident’s request for reasonable adjustments. This report will also consider the landlord’s complaint handling.
The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request for compensation.
The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.