Metropolitan Thames Valley Housing (MTV) (202208487)
The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Newark and Sherwood District Council (202205089)
The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.
Paragon Asra Housing Limited (202212140)
REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Paragon Asra Housing Limited (202213982)
The complaint is about: The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint handling.
Peabody Trust (202104592)
The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding the allowance for the communal electricity supply. The resident’s injury and the associated insurance claim. The resident’s formal complaint.
Places for People Group Limited (202117853)
The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the property.
Royal Borough Of Greenwich (202124038)
This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of the resident’s reporting of maintenance and repairs to the communal areas. This report has also considered the complaints handling.
Royal Borough of Kensington and Chelsea (202121904)
The complaint is about the landlord’s response to the resident’s: Rehousing request; Reports of repairs required at the property; Request to be decanted while the repairs were carried out.
Shepherds Bush Housing Association Limited (202106895)
The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of ASB by the resident. The associated complaint.
Southern Housing Group Limited (202017061)
The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the associated complaint handling.