Bromford Housing Group Limited (202302825)
The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Broxtowe Borough Council (202311275)
The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak in the bathroom, the kitchen ceiling, and repairs to radiators, windows, and doors.
Camden Council (202307850)
The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint.
Camden Council (202343710)
The complaint is about the landlord’s handling of: The resident’s reports of no heating and hot water related to the communal boiler and the heating charge she pays for this. The resident’s concerns about increases to her heating charges.
Citizen Housing (202406779)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202413672)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
East Midlands Housing Group Limited (202341469)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. The landlord’s handling of repairs to the resident’s bathroom.
Flagship Housing Group Limited (202408033)
The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to the property.
Gravesham Borough Council (202322899)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property from the flat above. Communication with the resident about the repairs. The resident’s reports of antisocial behaviour (ASB) from the neighbour.
Home Group Limited (202308173)
REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]