We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 20 February 2026 Background The resident lives in flat. She complained about the […]
Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 February 2026 Background The resident lives with his daughter in a ground‑floor flat […]
Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 February 2026 Background The resident lives at the property which is a […]
Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a house with a rear garden. She has […]
Decision Case ID 202412543 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background In March 2024 the resident reported […]
Decision Case ID 202449617 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her husband and their 2 adult children. The […]
Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her family, including a child with […]
The landlord acknowledged that it delayed responding to the resident’s complaints. However, it did not acknowledge the full extent of its delay or other complaint handling failures.
Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported mice in her property since she moved […]
Decision Case ID 202510183 Decision type Jurisdiction Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background At the time of the complaint the resident had […]